Ora Resort Città Vecchia
Ora Resort Città Vecchia
Ora Resort Città Vecchia

Customer satisfaction

Dear Guest,
thank you for choosing Ora Hotels. We wish you a pleasant stay!

In order to make your next stay even more satisfactory, we would like to ask you to dedicate a few minutes of your time, helping us to identify your preferences and judgment on our work.

Your suggestions will help us to achieve a service even more suitable to your expectations.

 

Thank you!

Ora Resort Città Vecchia

Room n.
Arrival date:
Name
Address
Zip Code / City  / 
Country
Phone / Fax  / 
E-mail
Nationality
Job
Sex M
 F
   Age;
Reason of stay Business
 Leisure
  

YOUR STAY INFORMATION

Is it the first time at: Ora Resort Città Vecchia No
 Yes
How did you know our Ora Resort Città Vecchia
Which was the most important thing for choosing our Ora Resort Città Vecchia

Which was your first impression entering into the following premises?

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Hall 5
 4
 3
 2
 1
Restaurant 5
 4
 3
 2
 1
Bar 5
 4
 3
 2
 1
Terrace 5
 4
 3
 2
 1
Room 5
 4
 3
 2
 1
Corridors 5
 4
 3
 2
 1
Meeting room 5
 4
 3
 2
 1
Gym 5
 4
 3
 2
 1

RECEPTION & RESERVATION

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Reservation service 5
 4
 3
 2
 1
Courtesy of Staff 5
 4
 3
 2
 1
Speed of the Check-In and Check-Out 5
 4
 3
 2
 1
Concierge Service 5
 4
 3
 2
 1
Luggage service 5
 4
 3
 2
 1
Timeliness and accuracy in reporting any messages 5
 4
 3
 2
 1
Staff languages 5
 4
 3
 2
 1
Other 5
 4
 3
 2
 1

BREAKFAST

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Courtesy of staff 5
 4
 3
 2
 1
Quality of service 5
 4
 3
 2
 1
Speed of service 5
 4
 3
 2
 1
Buffet quality 5
 4
 3
 2
 1
Buffet variety 5
 4
 3
 2
 1
Price quality 5
 4
 3
 2
 1
Your impressions

RESTAURANT

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Courtesy of staff 5
 4
 3
 2
 1
Quality of service 5
 4
 3
 2
 1
Speed of service 5
 4
 3
 2
 1
Food quality 5
 4
 3
 2
 1
Food variety 5
 4
 3
 2
 1
Wine quality/variety 5
 4
 3
 2
 1
Price quality 5
 4
 3
 2
 1
Your impressions

BAR

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Courtesy of staff 5
 4
 3
 2
 1
Quality of service 5
 4
 3
 2
 1
Speed of service 5
 4
 3
 2
 1
Food quality 5
 4
 3
 2
 1
Food variety 5
 4
 3
 2
 1
Beverages quality/variety 5
 4
 3
 2
 1
Price quality 5
 4
 3
 2
 1
Your impressions

ROOM SERVICE

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Courtesy of staff 5
 4
 3
 2
 1
Quality of service 5
 4
 3
 2
 1
Speed of service 5
 4
 3
 2
 1
Food quality 5
 4
 3
 2
 1
Food variety 5
 4
 3
 2
 1
Beverages quality/variety 5
 4
 3
 2
 1
Price quality 5
 4
 3
 2
 1
Your impressions

ROOM

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Comfort 5
 4
 3
 2
 1
Design & furniture 5
 4
 3
 2
 1
Cleanliness 5
 4
 3
 2
 1
Width 5
 4
 3
 2
 1
Technology 5
 4
 3
 2
 1
Lights 5
 4
 3
 2
 1
Silence 5
 4
 3
 2
 1
Price quality 5
 4
 3
 2
 1
Your impressions

MINIBAR

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Beverages quality/variety 5
 4
 3
 2
 1

BATHROOM

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Design & furniture 5
 4
 3
 2
 1
Cleanliness 5
 4
 3
 2
 1
Width 5
 4
 3
 2
 1
Quality of towels 5
 4
 3
 2
 1
Courtesy service 5
 4
 3
 2
 1
Accessories 5
 4
 3
 2
 1
Lights 5
 4
 3
 2
 1
Comfort 5
 4
 3
 2
 1
Overall impressions 5
 4
 3
 2
 1
Your impressions

SERVICE

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Housekeeping service 5
 4
 3
 2
 1
Laundry service 5
 4
 3
 2
 1
Transfer service 5
 4
 3
 2
 1
Maintenance service 5
 4
 3
 2
 1

What is your opinion regarding staff attitude?

5=excellent   4=good   3=sufficient   2=poor   1=N/A
Feel you at home 5
 4
 3
 2
 1
Give maximum attention 5
 4
 3
 2
 1
Prevent your needs 5
 4
 3
 2
 1
What's your opinion regarding the price quality? 5
 4
 3
 2
 1
In your opinion, what services have exceeded your expectations? 5
 4
 3
 2
 1
What's your overall opinion about the Hotel? 5
 4
 3
 2
 1
Did you wish to find something else in your room?
In your opinion, what services have exceeded your expectations?
What other services would you like to find during your the next stay?
Do you want to express your opinion about one person of our staff in particular?
Suggestions
Would you come back again to Ora Resort Città Vecchia No
 Yes
 Maybe

 

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